Flexel Mobility

Effective date: April 2nd 2021

The Simplified Bit

Under the EU General Data Protection Regulation (GDPR) we are required by law to gain informed consent to collect and process data about our site users and customers. In this section you will find details of what we collect, why we collect it and who has access to it in a (hopefully) friendly to read and easy to understand manner. If you have any questions or comments please contact us;

  • By email: [email protected]
  • By visiting this page on our website: http://flexelmobility.com/contact-us/
  • By phone number: +44(0) 1280 704141
  • By mail: Flexel (UK) Ltd / Flexel (Europe) Ltd, Central House, Top Station Road, Brackley, Northamptonshire, NN13 7UG

Our Website

flexelmobility.com operates on web hosting provided by Nimbus Hosting Ltd. Their servers are hosted within the Virtus North London data centre.

Identifiable information
flexelmobility.com collects and stores the following identifiable data;

  • Name
  • Email address
  • Physical addresses (Billing and shipping)

Non-identifiable information
flexelmobility.com collects and stores the following non-identifiable data which is associated with identifiable data;

  • Website orders

3rd Parties

flexelmobility.com uses the following 3rd party services and transmits identifiable and non-identifiable data to them for the outlined reasons.

Security and Network provider – Cloudflare

Cloudflare monitors traffic to and from the site for security purposes. All web traffic travels through the Cloudflare network encrypted and is not stored or accessible to Cloudflare.


Identifiable information

  • Name
  • Email address
  • Physical addresses

Non-identifiable information

  • Website orders

Mailchimp / Mandrill

Mailchimp and Mandrill are the same company.

We use Mailchimp to send you our email marketing, you can opt out of this by not opting in when placing an order. Or after opting in you can unsubscribe any time by following the unsubscribe link at the bottom of any email we send you.

Mandrill is a service provided by Mailchimp which helps improve the deliverability of our transactional emails (for example the email you receive when you place an order) to make them much less likely to accidentally go in to your spam folder, or not be delivered at all.


Identifiable information

  • Name
  • Email address

Non-identifiable information

  • Website orders

Google Analytics

We use Google Analytics to monitor traffic to our site, and to see how effective our online marketing is. We pass your order information to Google Analytics to provide us with the metrics we need to measure. The data is non-identifiable.


Non-identifiable information

  • Website orders


LiveChatInc provide us with the Live Chat feature you can use to communicate with us during our opening hours.


Identifiable information

  • Name
  • Email address

This data is only required when an agent is not available.

External Partners

Our website is maintained by a selection of contractors as well as Flexel Mobility staff. The following organisations and individuals have trusted access to flexelmobility.com data for this purpose;

Organisation / IndividualReason for access
Alex HollymanWeb development and maintenance

The Legal Bit

Flexel (UK) Ltd / Flexel (Europe) Ltd (“us”, “we”, or “our”) operates the flexelmobility.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from mobilitypitstop.com


Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies are small pieces of data stored on a User’s device.

Data Controller
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject
Data Subject is any living individual who is the subject of Personal Data.

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Flexel (UK) Ltd / Flexel (Europe) Ltd uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention of Data

Flexel (UK) Ltd / Flexel (Europe) Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Flexel (UK) Ltd / Flexel (Europe) Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Flexel (UK) Ltd / Flexel (Europe) Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Disclosure for Law Enforcement
Under certain circumstances, Flexel (UK) Ltd / Flexel (Europe) Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements
Flexel (UK) Ltd / Flexel (Europe) Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Flexel (UK) Ltd / Flexel (Europe) Ltd
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Flexel (UK) Ltd / Flexel (Europe) Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to Flexel (UK) Ltd / Flexel (Europe) Ltd. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By visiting this page on our website: http://flexelmobility.com/contact-us/
  • By phone number: +44(0) 1280 704141
  • By mail: Flexel (UK) Ltd / Flexel (Europe) Ltd, Central House, Top Station Road, Brackley, Northamptonshire, NN13 7UG
Can’t find what you are looking for? Call us now on +44 (0)1280 704 141 or email [email protected]